UC By KassNet
Advanced Call Center Features
Make Your Customers Happy
Great customer service is the foundation of successful businesses. Phone interactions with customers are no exception. By using UC by Kassnet, you can make sure your customers have great experiences on the phone with your business. Here’s how:
Never Drop a Customer Call
Old phone systems are prone to dropping customer calls or leaving customers lost in the phone menu. Understandably, customers get frustrated when this happens. KassNet Network Engineers will implement a UC system tailored to how your business answers calls. That way, you will never have customer calls go unanswered.
Send Calls to Available Employees, Even at Home
KassNet Network Technicians will set up the UC system to direct inbound calls to available employees. Once your employees are logged in, they will be able to start receiving calls. Since UC By KassNet can be run with applications on computers and cellphones, employees can answer customer calls no matter where they are.
Employee Training Features
Teach your employees how to deliver 5 star customer satisfaction with UC By KassNet. You can listen in on calls with your employees as they are talking to customers, and coach them on what to say without talking directly to the customer. If you prefer, you can also take over the call with the Barge function.
Call Back Option
With a Call Back Option, you can avoid having customers wait on hold. KassNet will configure your UC system so that your employees can call back your customer automatically.
Use CRM Integrations for Better Follow Up
UC By KassNet integrates with many popular CRMs, such as Salesforce, Office 365, Zendesk, & more! This means that all calls to and from you company will be linked to your CRM. Employees can initate calls from the CRM and inbound customer calls can be automatically linked to the CRM.
Get Customer Call Stats
You can use UC By KassNet’s reporting tools to see your business’ call statistics. Find out how long it takes for customers to speak to your employees and how many calls your employees answer. With call statistics, you can assess employee performance and gauge customer satisfaction.
Find Out More
Let’s talk about how we can save costs on your company’s phone system. Give us a call or send us a message via chat.